When you write to us
Including these helps us solve it in the first reply:
- Your company address (in the form company.solk.app).
- Which screen, and what you were doing; a screenshot if possible.
- For the mobile app: your device (iPhone / Android) and the app version.
Sign-in and account
I don't know my company address.
Your administrator gave you an address like company.solk.app. If you can't find it, ask your company's Solk administrator or email us with your company name.
I forgot my password.
User accounts are created and managed by your company's administrator, who also resets passwords. If you can't reach them, email us.
I want my account or data deleted.
Your company is the data controller, so contact your administrator first. You can also email us: we forward the request to the company concerned and help them fulfil it. See Privacy policy › Your rights.
Mobile app
How do I sign in to the app?
Enter your company address (company.solk.app) in the Sunucu (Server) field on the sign-in screen, then sign in with your account details.
I'm not getting notifications.
Check that notifications for Solk are on in your phone's settings. If they are, sign out of the app and sign in again; if it continues, email us with your device and app version.
Business card scanning or QR scanning won't open.
These features are in the Advanced and Enterprise plans and need camera permission. Allow camera access for Solk in your phone's settings. Card text and QR codes are read on the phone; images are not uploaded.
Digital card and Wallet
How do I publish my business card?
In Solk, open Ayarlar › Kişisel › Kartvizitim (Settings › Personal › My card), choose what appears on the card and publish it. Nobody can see the card until you publish it. If the page says cards are turned off, your administrator has disabled digital cards in your workspace.
How do I add the card to Apple Wallet or Google Wallet?
Tap the Apple Wallet / Google Wallet button on the My card page or on the card's public page. The Apple Wallet pass updates itself when you change your details.
How do I remove the card from my wallet?
Open the pass in Apple Wallet or Google Wallet and remove it from the pass menu. When the pass is removed, its update registration is deleted too.
My card link or QR code is with people it shouldn't be.
Renew the link on the My card page: the old link and old QR codes stop working. You can also unpublish the card at any time.
I left my details on a Solk business card and want them deleted.
If you scanned a card and filled in the "Leave your details" form, your details went to the card owner's company, which is the data controller. You can ask that company to delete them, or email us and we'll forward your request.
Plans and billing
How do I change or cancel my plan?
On the Lisans & Faturalama (Licence & Billing) page of your workspace. Adding a plan or users takes effect immediately; downgrades and cancellation take effect at the end of the period, and the service stays open until then. See the Terms of service.
I have a question about an invoice or payment.
Email team@solk.app with your company address.