1. Parties and definitions
- Solk: the party providing the service under the solk.app brand. Contact: info@solk.app.
- Customer: the company receiving the service from Solk. The Customer is the data controller for personal data entered into the service.
- User: an employee or other authorised person for whom the Customer has created an account.
- Service: the Customer's dedicated installation (company.solk.app), the mobile app, the application programming interface (API), updates and support.
- Customer data: all data the Customer and its Users enter into the service or bring into it from accounts they connect.
Solk is a commercial service for businesses; it is not offered to consumers.
2. Acceptance
Anyone who signs in to or uses the service accepts these terms. A person accepting on behalf of the Customer confirms they are authorised to do so. Documents apply in this order: the service agreement signed or quote accepted by the Customer, these terms, and then the Privacy policy (for personal data, the Privacy policy and Turkish Law No. 6698 on the Protection of Personal Data govern).
3. Accounts and access
- The Customer's administrator creates User accounts, assigns roles and modules, and closes accounts when needed. There is no self-service sign-up on Solk's website.
- Users keep their password confidential and do not share their account. We recommend turning on two-step verification.
- If you suspect unauthorised access, tell your company's administrator and info@solk.app immediately.
- The Customer is responsible towards Solk for actions taken through its Users' accounts.
4. Licences, modules and fees
- Fees are calculated from each module's monthly price per user and the number of users who used it during the month (pro rata per user-day). Prices are stated in the quote or in the price list given to the Customer. VAT is added.
- Invoices are issued monthly; the due date is shown on the invoice. If payment is late, the service may be suspended 15 days after written notice. Suspension does not delete data; access is restored once payment is made.
- Price changes are announced at least 30 days in advance and do not affect the current billing period.
- A trial installation without a licence key is free for the period communicated and is provided as is.
- If the number of users (seats) in the licence is exceeded, the excess is invoiced or new users cannot be added, as agreed with the Customer.
5. Acceptable use
The service must not be used to:
- store unlawful content or carry out unlawful activity;
- send unsolicited commercial electronic messages or bulk e-mail without consent (compliance with Turkish Law No. 6563 and the Message Management System (İYS) is the Customer's responsibility);
- access another person's account or data without authorisation;
- test or attempt to bypass the security of the service without Solk's written permission (vulnerability scanning, penetration testing), or place abnormal load on the service;
- copy, reverse engineer (except where the law allows), resell or rent the software to third parties;
- upload or distribute malware.
If these rules are breached, Solk may suspend the account or feature concerned, warning the Customer first where possible.
6. Customer data
- Customer data belongs to the Customer. Solk processes it on the Customer's instructions and only to provide, secure and support the service (as a data processor). Details are in the Privacy policy.
- Solk does not sell Customer data, use it for advertising, or use it to train artificial intelligence models.
- The Customer is responsible for the lawfulness of the data it enters, for informing the people concerned and for obtaining any required consents.
- The Customer can export its data at any time as Excel / CSV or through the API; when the agreement ends, a full copy of the database is provided on request.
7. Connected accounts and third-party services
- A User may connect an e-mail account and calendar at Google, Microsoft or another provider. The connection is made with the User's own permission and can be removed at any time.
- Solk's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
- E-mails written in the CRM are sent from the User's own account. The User and the Customer are responsible for their content and for recipients' consent; the e-mail provider's own terms also apply.
- Optional artificial intelligence features are off by default. If the Customer turns them on, the related data is sent to the AI service provider only to the extent described in the Privacy policy.
- Solk is not responsible for disruptions caused by outages or changes in third-party services (such as Google, Microsoft, e-mail providers or the Central Bank of the Republic of Türkiye exchange-rate service); Solk will make reasonable efforts to adapt to such changes.
8. Service level, backups and support
Solk makes reasonable efforts to provide the service without interruption. Planned maintenance is announced in advance where possible and carried out outside business hours. Each installation's database is backed up daily. Support is provided at info@solk.app on business days. Any committed availability level (SLA) is set out in the service agreement.
9. Updates
Solk continuously develops the software and may add, change or remove features. Removal of a paid module or a material reduction in functionality is announced at least 30 days in advance.
10. Intellectual property
The software, design, documentation and the Solk name and logo belong to Solk. The Customer receives a non-transferable, non-exclusive right to use the service for its internal business during the agreement. Solk may freely use feedback and suggestions provided by the Customer to improve the service.
11. Confidentiality
Personal data is processed in accordance with the Privacy policy. Each party keeps the other's business information learned through the service confidential and uses it only for the purpose of the agreement.
12. Limitation of liability
- Solk does not warrant that the service will be error-free or uninterrupted in all circumstances.
- Solk is not liable for indirect damages or loss of profit or business. Solk's total liability is limited to the fees paid by the Customer to Solk in the 12 months before the event giving rise to the claim.
- Liability for intent and gross negligence, and any liability that cannot be limited by law, remain unaffected (Turkish Code of Obligations, Article 115).
- The Customer is responsible for claims arising from the content of Customer data and from Users' use of the service in breach of these terms.
13. Term, suspension and termination
- The service renews automatically in monthly periods. The Customer may stop the service at any time, effective at the end of the current period; unless the agreement says otherwise, fees for a paid period are not refunded.
- Solk may suspend the service or terminate the agreement by written notice in case of a material breach or late payment.
- After the service ends, the Customer may export its data or request a copy within 30 days. At the end of that period the installation is deleted; the archive backup taken before deletion is kept for at most 90 days in case the Customer returns, and then destroyed.
14. Changes
These terms may be updated; the effective date and version number change with each update. Material changes are announced to installation administrators at least 30 days in advance. Continuing to use the service after the effective date means accepting the updated terms. The current version is always at solk.app/en/terms.html; the Turkish version at solk.app/kosullar.html prevails in case of a discrepancy.
15. Governing law and jurisdiction
These terms are governed by the laws of the Republic of Türkiye. The courts and enforcement offices of İzmir have jurisdiction over any dispute.